South Cheshire Digital Privacy Policy
September 2020
About Us
South Cheshire Digital Ltd is a digital marketing company specialising in build website, branding and marketing.
How We Collect and Use Information
We collect the following types of information about you:
Information you provide us directly:
We may ask for certain information from you when using South Cheshire Digital Ltd, these may include Name; Address inc Postcode; Phone Numbers; Email Addresses. The sources where this information may come from are:
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This website, via our contact form, use of the email address or phone numbers
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Facebook or social media platforms, via our business page or messenger service
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Face to face, you may engage my services through networking
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Third Party, for example, if my services are recommended and your details are passed on.
Why we collect this information:
We use this information to operate and maintain our business, this includes:
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To keep customers informed of the companies services and for works to be undertaken.
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To contact you following works for customer feedback
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To keep accurate accounting records of works completed
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If you use hosting services to inform you of renewals to prevent loss of services.
The information we could receive from third parties may be limited to contact information, we will only use this to contact you on the request of the third party not for any other marketing purposes by South Cheshire Digital Ltd.
Analytics information:
We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for our website and social media sites. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our services. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
To provide this insight we use Google Analytics & Facebook, more information about how we use these services can be found here:
Google Analytics - https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008
Facebook - https://www.facebook.com/about/privacy/update
Intsagram - https://help.instagram.com/519522125107875
Cookies information
What are cookies?
Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device, they do not collect personal information.
What are cookies used for?
Cookies allow our site to know if your computer or device has visited us before. Cookies can then be used to help understand how you are using our site, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience.
How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.
First and third-party cookies:
First-party cookies are cookies that belong to our site, third-party cookies are cookies that another party place on your device through our website, for example Facebook or Google Analytics.
How to control and delete cookies:
You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org, here you can find information how to delete or disable cookies. Please note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly.
Communication & Sharing Information
Email & Direct Communications:
We will contact you through specific and agreed methods to undertake the works agreed, this may include Telephone, Email, Text Message or Direct Messaging
We may use this identifiable information to send further emails or text messages about or services if you have agreed or contact you for feedback.
When we send you such information, at any time, you will always be able to change your preferences with regards to what information you receive. This can be done by calling 07814 557 616 or emailing office@southcheshiredigital.com.
Sharing of Your Information:
South Cheshire Digital Ltd will not share or sell you information for any business or marketing purpose.
How We Store and Protect Your Information
Storage and Processing:
All personal information provided to us will be securely stored in digital format (email, text messages, direct messaging, website builds)
All processing of customer information will only be undertaken by South Cheshire Digital Ltd.
How long do we keep and process your information?
Personal information used for invoicing will be kept in accordance with UK Tax Laws, currently this is 6 years.
Emails - All information stored in emails will be stored for 3 years maximum. (1 year of current projects, 2 years in storage for reference).
Once the time limit has passed for each element, all records will be destroyed.
Your Choices about Your Information:
You have the right to request all the information we have on you, this is to make sure the information we have is accurate and up to date and also to request that we delete it, to make a request please either email office@southcheshireigital.com or write to:
South Cheshire Digital Ltd
15 Eastgate Road
Holmes Chapel
Cheshire
CW4 7BN
Certain information will need to be retained to comply with the law, any information that relates to these matters will be securely stored until the legal time frame has lapsed, then the information can be destroyed.
Changes to this Policy
South Cheshire Digital Ltd has the right to update and amend this policy at any time, when changes are made we will make all reasonable effort to inform users.